Frequently Asked Questions
Everything you need to know about bringing Loom Collection into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery times vary by location, typically ranging from 5-10 business days for standard shipping and 2-3 weeks for white-glove furniture delivery.
Do you offer international shipping?
Currently, Loom Collection ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor and rugs?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's tracking portal to monitor your shipment's progress.
Are your textiles and wood products sustainably sourced?
Yes, we prioritize ethical craftsmanship. Our wood furniture is FSC-certified, and our textiles utilize natural fibers and Oeko-Tex certified dyes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.